1.1 Policy Statement
Fujitsu Australia Software Technology Limited (Fujitsu) respects your right to privacy and is committed to protecting any personal information you provide to us or is generated by Fujitsu about you. Fujitsu is bound by the Privacy Act 1988 (Cth) (the Privacy Act) and in particular, the Australian Privacy Principles (APPs) contained in the Privacy Act. The APPs govern the way in which Fujitsu collects, uses, discloses, stores, manages and allows access to personal information.
Generally, Fujitsu considers personal information to be confidential and will only disclose personal information where it is necessary for Fujitsu to perform its day-to-day operations. Where appropriate, Fujitsu will handle personal information in accordance with the related bodies corporate exemption in the Privacy Act.
You may request more information about the way Fujitsu manages the personal information it holds by contacting the Fujitsu Privacy Officer using any of the contact details below.
1.2 Why does Fujitsu collect personal information and what types of information does it collect?
Fujitsu collects the personal information it needs from customers (and potential customers) to provide them with products, services and information. Fujitsu also collects personal information that is required for its business operations, such as personal information about employees, contractors and suppliers.
Fujitsu generally collects personal information directly from you when you interact with us by telephone, email, facsimile, post and over the internet. However, personal information about third parties may also be provided to us by our customers or affiliates. For example if you are not a Fujitsu customer, one of our customers may provide your name and contact details to us during the customer application process for the purpose of providing us with trade reference information.
The following are examples of the types of personal information collected by Fujitsu, how it is collected and the purposes for which it is collected.
1.2.1 To provide products, services and information
In order to provide you with our products and services and to enable us to fulfil our obligations under any contract with you, we may collect personal information about you including your name, contact information, postal and email address, billing information, transaction and credit or debit card information and any other information that is reasonably required in the circumstances. If you do not provide us the required information, we may not be able to provide our products, services or information to you, or otherwise perform our obligations under any contract with you.
You may also choose to provide us with your name or other contact details when you call us by phone, write to us or email us, so that we can respond to your query and send you information about our products and services. We may also request your personal information through our website, for example, if you apply to become a Fujitsu customer on our Company Details page.
If you are not a Fujitsu customer, your personal information may be provided to us by our customers where we provide products and services in relation to our customers' data and that data contains your personal information.
If you are not a Fujitsu customer, your personal information may also be provided to us by our customers (or potential customers) during the customer application process for the purpose of providing us with trade or credit references. In such cases, where it is practical and reasonable for us to do so, we will provide you with a notice informing you that we have collected your personal information.
1.2.2 For marketing, surveys, promotions or competitions
If you have agreed or asked, we may use your personal information to provide you with information about products, promotions, special offers and other information which relates to our products or services or which we believe may be of interest to you. We may send you such information by email, telephone, SMS text message and/or any other form of electronic messages, post, fax or smartphone applications, social networking websites or any other method which becomes relevant from time to time.
When you provide us with information about yourself, you will usually be given the option to let us know that you do not want that information to be used for direct marketing purposes. In any case, you can change your mind about your preferences in respect of direct marketing at any time by contacting the Fujitsu Privacy Officer using any of the contact details below.
1.2.3 Our employees, contractors and suppliers
Fujitsu also collects personal information in relation to its general business operations and administration. This may include information about individuals who are, or are employed by, our suppliers (including service and content providers), contractors, related companies, agents, advisors, corporate customers and business partners.
1.3 Who does Fujitsu disclose personal information to and why?
Fujitsu collects the personal information it needs from customers (and potential customers) to provide them with products, services and information. Fujitsu also collects personal information that is required for its business operations, such as personal information about employees, contractors and suppliers. In order to perform the functions described above, it may be necessary for Fujitsu to disclose personal information overseas and to third parties. Typically, we may disclose personal information to the following people in the following circumstances:
- to our overseas offices where our service desks, specialised teams, data centres or any of the persons listed below may be located;
- to any company in the Fujitsu group (which includes our related companies, contractors to whom we have outsourced the provision of services to our customers and any other entity operating under the Fujitsu brand name with authority from Fujitsu);
- to our suppliers (including service and content providers), contractors, dealers, distributors, repair centres, agents, and business partners who help us deliver a website, service or product to you;
- to our professional advisors;
- to credit reporting agencies and credit insurers for the purposes of assessing new customer applications;
- to anyone to whom our assets or business (or any part of it) is transferred or offered to be transferred;
- where you have otherwise consented; or
- as otherwise required or authorised by law.
1.4 How does Fujitsu store and secure personal information?
We regard the security of your personal information as a priority and implement a number of physical and electronic measures to protect it and our records generally. Our electronic records are protected by restricted password access, backed up daily and stored off site. We remind you, however, that the Internet is not a secure environment and although all care is taken, we cannot guarantee the security of information you provide to us via our website or other electronic means.
Our paper records containing personal information are stored in secure cabinets or rooms which are locked after hours or archived offsite at professional offsite archive centres. As indicated above, personal information may be stored in Australia and overseas. Under those circumstances, Fujitsu imposes equivalent physical and logical security measures.
1.5 How can I gain access to my personal information held by Fujitsu?
You can request access to your personal information, or request that it is changed or corrected, at any time by contacting the Fujitsu Privacy Officer using the contact details below. Fujitsu will give you access to that information within a reasonable time of your request by allowing you to inspect records or giving you an electronic copy, photocopy, printout or an accurate summary of the information.
Please note, however, that there are a limited number of situations provided by the Privacy Act where Fujitsu is allowed to refuse access to personal information. If Fujitsu refuses you access to your personal information, Fujitsu will provide you with an explanation of the refusal and will give you access to any part of the information which is not exempt from access.
Fujitsu will require evidence of your identity before giving you access to your personal information.
1.6 How can I make a complaint about Fujitsu's handling of my personal information?
If you wish to complain about a breach or possible breach of the APPs by Fujitsu concerning its handling of your personal information, please contact Fujitsu's Privacy Officer using the contact details below. Fujitsu will acknowledge receipt of your complaint within 14 days and use its best endeavours to resolve the complaint to your satisfaction.
If you are not happy with Fujitsu's response, you may ask the Office of the Australian Information Commissioner to investigate your complaint further.
1.7 Who do I contact in relation to Privacy issues?
The Privacy Officer
Fujitsu Australia Software Technology Limited
14 Rodborough Road
Frenchs Forest NSW